This page is deducated to detailing the general terms and conditions of your use of this website, of the services being offered and the relationship between us.
The general inference, as detailed on the registration page, is that by completing the registration form, you have agreed to the terms and conditions literated below. We invite you to read through it.
By the nature of our position, facilitating the transporation of your item(s) from one country to another, Flyova Couriers Ltd is not liable for loss or damage to goods, mail, or shipments prior to the item(s) being registered in our system as being passed into our custody. In the event that your packages have been damaged due to improper packaging (based on the item requirements and packaging best practices) and manufacturing defects, we strongly recommend contacting the merchant to discuss possible solutions.
In the event that your item(s) is "not as described", we strongly advise filing a dispute with the merchant/manufacturer.
At no point, ceteris parebus, will Flyova Couriers Limited be a mediator in dispute claims. If needs be, we will be willing to share details concerning when your package(s) entered into our custody, and delivered to the agreed destination. Nothing beyond those registered facts will be shared in a dispute claim.
In the event that your item has been marked as delivered by the vendor/merchant, and you have not received an update from Flyova Couriers regarding the receipt of said item in 1-2 business days, please contact Help Desk (email, Instagram or WhatsApp) and submit a search request.
For large and fragile packages, there is a handling fee. Larger pachages at times require specialised equipment and man power to be moved, and as a result the rental cost and labour will rise. You can find the handling fees here under Additional Fees
With the sensitive nature of transporting items from one country to the next, we are bound to the regulations of customs agencies.
Items with a price valuation exceeding US$100 will be subjected to customs processing fees.
Note: Jamaica Customs will calculate custom related fees based on the presumed cost of the item; your item could incur injust customs fees. To avoide this we strongly recommend sharing all invoices upon being notified that your item(s) is delivered to our warehouse.
If there is cause for suspician, customers will be required to declair their item(s) that is being shipped. Failure to do so, gives way for the inspection of packages.
Prohibited Items:
If these items are sent to Flyova Couriers Limited, they will be rejected and set to be returned to the merchant, at the cost of the sender.
Our systems are managed by linking customers and their packages with a Mailbox Numbers; without this, your package(s) is virtually untracable and will require extra labour to track and link the item(s) to you, the owner. All costs associated with this relinking/sorting process will be levied onto the you, the customer. To avoid this extra cost, it is imperative to add your CIN to the mailing address being shared with the respected merchant - preferably in address line 2.
You can find your full shipping address in Dashboard after you log in.
With the scarcity of storage space comes the restriction of holding packages for an extended period of time. In the event that a customer's package(s) has been sitting in our office for seven (7) days, the price associated with clearing the package will begin to inflate.